Terms & Conditions

These Terms & Conditions govern your use of the E One Recyclers website and any services or information made available through it. By accessing or using our website, submitting an enquiry, requesting a quotation, or engaging E One Recyclers for services, you agree to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

Who We Are

E One Recyclers is engaged in electronic waste management, recycling, IT asset refurbishment, Extended Producer Responsibility (EPR) services, data protection and related environmental services.

References to “E One Recyclers,” “we,” “us,” or “our” refer to E One Recyclers. References to “you” or “your” refer to the individual, company, organisation, or other entity accessing our website or using our services.

Using the site

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

• Use the website for any unlawful, fraudulent, or unauthorised purpose.

• Copy, reproduce, scrape, distribute, or republish substantial portions of the website without our prior written permission.

• Attempt to gain unauthorised access to our website, systems, databases, accounts, or infrastructure.

• Introduce viruses, malware, malicious code, or other harmful material.

• Use automated systems or methods that place unreasonable load on our website or systems.

• Misrepresent your identity, organisation, or relationship with another individual or entity.

• Interfere with the operation, security, or availability of the website.

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

Accounts and enquiries

Submitting an enquiry through our website does not automatically create a contract between you and E One Recyclers.

Any quotation, proposal, scope of work, collection schedule, recycling arrangement, refurbishment service, EPR engagement, or data protection service will be subject to the specific terms agreed between E One Recyclers and the customer.

Information submitted through enquiry forms should be accurate and complete. You are responsible for ensuring that you have the authority to provide information or request services on behalf of your organisation.

A service will be considered confirmed only after the applicable quotation, proposal, purchase order, agreement, or other commercial documentation has been accepted by both parties.

Intellectual Property

We share personal information only with service providers who help us operate the site — hosting, email delivery, analytics, and customer support tools — and only to the extent they need it to perform that service. These providers are bound by confidentiality obligations. We may also disclose information where we are legally required to do so, or to protect our rights, users, or the security of our services.

We do not intentionally collect sensitive personal information unless it is necessary for a specific service and provided by you voluntarily.

Business Solution Services

Where devices or IT assets are submitted for refurbishment:

• The condition and usability of each asset may be assessed before refurbishment.

• Refurbishment outcomes may vary depending on the age, condition, specifications, and availability of components.

• Any resale, reuse, refurbishment, recovery, or recycling of assets will be carried out according to the agreed service scope.

• Data stored on devices is the responsibility of the customer unless a specific data sanitisation or destruction service has been requested and agreed. Where E One Recyclers provides Extended Producer Responsibility (EPR) or related compliance services, the scope, responsibilities, documentation, reporting, targets, timelines, and applicable fees will be defined in the relevant proposal, agreement, or service documentation.

  EPR requirements may change due to amendments to applicable environmental laws, regulations, rules, notifications, or regulatory requirements. Customers remain responsible for providing accurate information and fulfilling obligations that legally remain with them..

Third-party links and services

Our website may contain links to third-party websites, platforms, regulatory resources, technology providers, or other services.

These links are provided for convenience or reference. E One Recyclers does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Your use of a third-party website or service is subject to that provider's own terms and policies.

Availability

Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to ask us to delete it, to object to or restrict how we use it, to receive a portable copy, and to withdraw consent at any time. To exercise any of these rights, contact us at the address below. We will respond within the time frame required by applicable law. We make reasonable efforts to keep our website available and ensure that information published on it is accurate and current.

However, information on the website may change, and we do not guarantee that all content will always be complete, accurate, current, or uninterrupted.

We may modify, suspend, withdraw, or discontinue any part of the website or its content at any time, including for maintenance, security, technical, or operational reasons.

Disclaimers

E One Recyclers takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure systems, encryption where appropriate, restricted access to information, and periodic review of our security practices and service providers.

However, no website, system, or method of electronic transmission can be guaranteed to be completely secure. Specific recycling, EPR, data protection, refurbishment, and compliance services are subject to the terms, scope, and documentation agreed with the customer.

Disclaimer: Listed licenses and recycler certifications for e-waste recyclers are provisional and subject to ongoing audit. Accuracy cannot be guaranteed, and data should only be deemed verified after a six-month evaluation period.

Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill arising from your use of the site. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. You agree to indemnify and hold E One Recyclers, its personnel, and service providers harmless from reasonable claims, losses, liabilities, damages, and costs arising from:

• Your breach of these Terms & Conditions.

• Your misuse of the website.

• Information or content you provide without the necessary authority.

• Your violation of applicable laws or third-party rights.

Governing law

To the extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill arising from your use of the site. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Changes to this policy

We may update this policy as our services or the law changes. The date at the top of this page always reflects the most recent revision, and material changes will be announced on the site before they take effect.

Contact us

Questions about this policy, or about the information we hold, can be sent to privacy@solarist.com. We aim to reply to every request within five working days.